FAQs

FAQs

The video keeps stopping and says, “buffering.”  How do I fix the problem?

Normally, this happens because your computer doesn’t have enough power or bandwidth. To determine the problem, please go speedtest.net, complete the test, and complete our streaming help form with your “download” and “upload” speed. This will help us diagnose your problem.

I can watch the live stream, but when I click a link to an archived service nothing happens. How do I fix the problem?

If Windows Media Player does not launch when you click on an archived video link, something must have changed the way file extensions are handled. If you are using Windows 7, try reclaiming Windows Media Player as the default player for the file extensions “.ASX” and “.WMV” Click here for detailed instructions.

It’s saying I need to download Silverlight to watch the live service. Is that true?

Yes, our live stream uses software called Silverlight. While on nvbc.tv, you will be asked to install Silverlight. When prompted, simply follow the installation instructions and you can begin watching the live stream.

I tried downloading Silverlight, and it’s not installing. Any suggestions?

If Silverlight is not installing correctly, close all of your browser windows but one. Download Silverlight and follow the installation instructions. Then, close your browser, re-open nvbc.tv, and try the live stream video again.

I am using a Mac and when I watch the archived video I can hear the audio, but I can’t see the video. What is the problem?

There appears to be a bug that prevents video from displaying properly while watching archived services through Safari. However, video and audio play correctly if you use Firefox. Click here to download Firefox. You may also need to download Flip4Mac to view archived services. Click here to download Flip4Mac.

Can I watch the live services on my iPhone or iPad?

Yes, click here to watch on your iPhone or iPad.

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